A call center is a centralized department or facility that handles inbound and outbound communications on behalf of a company or organization. The primary function of a call center is to handle large volumes of phone calls, emails, and other forms of communication from customers, clients, and other stakeholders.

Call centers typically have a team of agents who are trained to handle customer inquiries, complaints, and other types of communication. They may also provide assistance with sales, marketing, and technical support. Call center agents use a range of tools and technologies such as customer relationship management (CRM) software, automated call distribution (ACD) systems, and interactive voice response (IVR) systems to manage and route incoming calls and other communication.